Better customer relationships for more growth.
Put the focus on your customers even more consistently. Show them how important they are. Create tailor-made customer experiences, give every touchpoint and every encounter your fullest attention and ensure an unforgettable, positive customer journey. No matter where you stand in terms of transformation, we're here for you.
Customer-centric transformation – this includes the development and implementation of new processes and activities. Customer-centric transformation applies to many areas: from marketing and sales to pricing, distribution and services. Our strategy-led, data-driven, and technology-enhanced solutions enable you to integrate a wide range of customer resources and offer optimised experiences to your customers.
This not only creates the best possible experience for your customer, but at the same time successful business results for you.
PwC is the partner you can trust to successfully master your digital transformation. Start a new era for your company!
Companies around the globe carry out projects to reorganise their business processes. PwC surveyed more than 700 executives from a number of industries and countries to learn what insights successful innovators have gained in transforming the way they interact with their customers. What makes them successful?
Others tell you long stories. We show you finished projects. Explore the possibilities that digital transformation has ready for you and your customers.
Precise situation analysis and action matrix for new approaches in digital transformation.
A holistic concept for multi-channel communication with various target groups.
To actively implement ESG factors, companies, investors, and governments cannot rely solely on traditional financial information when making decisions. Organisations looking towards the future integrate information on issues such as human rights, CO2 emissions, water pollution and taxes in their annual reports, while also considering the EU regulations on the EU taxonomy, Non-Financial Reporting Directive (NFRD), Task Force on Climate-related Disclosures (TCFD), etc.
Transparency gives companies an advantage when dealing with stakeholders and is essential for their reputation. We can help you prepare conclusive reports, define and collect the necessary data, and implement suitable processes in accordance with recognised governance, environmental and reporting standards.
To support the credibility of your collected information and thus further increase the trust of communication partners, we can offer you assurance for your financial and non-financial information.
At PwC, we want to build trust in society and solve important problems. We achieve this goal primarily by developing services that meet the needs of a broad group of stakeholders. This is in line with the sustainable development goals that we have integrated into our strategy. We are delivering on our commitment to the environment and society through various partnerships and measures.
We are determined to do our part to reduce the impacts of the climate crisis. That’s why we are committed to a global science-based target of net zero greenhouse gas emissions by 2030.